Return & Refund Policy

At Piñata Bloom, we want you to love your order. If there is an issue with your purchase, we’re here to help.

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with any tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at:

Hello@pinatabloom.com

If your return is accepted, we’ll send you instructions on how and where to send your package.

Return Address

Piñata Bloom
799 Dunstone Dr
Oroville, CA 95966

Please note that items sent back without first requesting a return will not be accepted.

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Damages & Issues

Please inspect your order upon arrival and contact us immediately if:

• Your item arrives damaged
• Your order is defective
• You received the wrong item

We’ll evaluate the issue and work to make it right as quickly as possible.

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Non-Returnable Items

Certain items cannot be returned, including:

• Custom or personalized piñatas
• Special orders
• Sale items
• Gift cards

Because many of our products are handmade and custom-created, personalized items are generally non-returnable unless they arrive damaged or incorrect.

If you have questions about a specific item, please contact us before purchasing.

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Exchanges

The fastest way to receive a replacement item is to return the original item first. Once the return is accepted, you may place a separate order for the new item.

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European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the item must be unused, in its original packaging, and accompanied by proof of purchase.

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Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that banks and credit card providers may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

Hello@pinatabloom.com